Erin Swanson, Customer Account Manager for Western North Dakota

Erin Swanson, the Customer Account Manager for Western North Dakota at Capital City Restaurant Supply (CCRS), is a seasoned professional with over three years of tenure at CCRS. She leverages her extensive hospitality background to excel in her role.

Starting her journey in the culinary world at just 14 years old, Erin's first job at Dairy Queen laid the foundation for her enduring passion for the industry. She then spent 19 years at Applebee's, honing her skills and earning a degree in Hospitality and Restaurant Management along the way. Inspired by her mother, who spent her career in the culinary field, Erin's commitment to hard work and excellence is deeply rooted.

Her favorite aspect of working with customers is the opportunity to utilize her industry experience to swiftly solve their problems and build meaningful relationships. When it comes to recommending products, Erin is particularly enthusiastic about Nemco choppers and slicers, which are efficient and save both time and money for restaurant owners.

Reflecting on her standout experiences in the industry, Erin recalls a moment when her professionalism was commended by a bystander during a challenging customer interaction. Despite not receiving immediate recognition, the business received a personal letter from another customer who states she was the most professional manager he had ever seen in this type of situation. Experiences like this underscore Erin's unwavering dedication to exceptional service.

Outside of work, Erin enjoys camping, fishing, and spending time with her beloved golden retrievers. An unexpected hobby of hers is being an avid WWE wrestling fan, showcasing her diverse interests and passions.

In her role, Erin emphasizes the importance of continuous learning in the restaurant supply industry, noting its ever-changing nature and vast array of products. She also takes pride in CCRS's familial atmosphere and its commitment to supporting local communities.

Looking ahead, Erin is excited about contributing to the Williston High School's career and technical education program, recognizing the importance of preparing future generations for success in the culinary world.

erin@ccrsupply.com
Direct: 701-415-0211
Cell: 701-989-5666